HX — HOW WE WORK
Five phases. One document between each.
We don't pitch a retainer. We pitch a method that ends, and continues only if it earned the right to.
Rx 01
6 week test · fixed fee
EXAMINE BASELINE VITALS.
We evaluate new patient acquisitions, revenue, NP cost, sources. Thorough audit of ops, finance, and the front desk. Three locations minimum. The call center for a week. We read your last four board decks. We do not write a deck of our own.
Rx 02
1 document
DIAGNOSE.
Bottleneck. Theory of constraint. The smallest set of changes that moves the multiple. Ranked by leverage, not effort. If we don't find them, we say so and we leave.
Rx 03
6 – 18 months
OPERATE.
Acquisition, brand, site, intake, ops — sequenced, not stacked. Weekly readings. Monthly reviews with finance in the room. Quarterly recommitment.
DELIVERABLE
A working system, instrumented.
Rx 04
6 week retest
MEASURE POST-OP VITALS.
Re-evaluate NP acquisitions, revenue, cost. Compare against baseline. Same instruments, same locations, same finance team in the room. The numbers either moved or they didn't.
DELIVERABLE
Baseline vs. retest, side by side.
Rx 05
when it stands on its own
DISCHARGE.
A system your team runs without us. Or a quarterly retainer at our standard rate. Your call, made by you, with the data in front of you.
DELIVERABLE
You own the gains. We move on.
What gets operated on in Rx 03 comes from the five categories — see the capabilities index.
APPLY — 6 / QUARTER →