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Call Tracking

Call Tracking

  • Call Transcription & Lead Scoring
  • Click-to-call Forms
  • Text Message Communication
  • Live Chat

Optimize your marketing strategy

What is Call Tracking, and Why is it Valuable?

If your business relies on lead generation through phone calls, you may be seeking a method for tracing the source of each call. Call tracking is a method of determining how a potential client discovered your business. The data collected through call tracking allows you to identify which marketing efforts bring in phone calls. You can put this valuable information into action to improve your return on investment and promote the growth of your business.

Admen provides web-based solutions for tracking calls to your business. Our advanced system allows us to accurately identify the number of phone calls generated by a website or a specific website component. We can accomplish this even if your business routes calls to several phone extensions or has numerous phone numbers- a feat that was nearly impossible until recently.

With our online call tracker, you will have the power to make informed marketing decisions. Admen's call tracking service is compatible with Google Analytics, presenting you with actionable data alongside the information you already monitor. Our tracking data provides your business with insight into specific actions that web page visitors take as they move through the marketing funnel. All call tracking data will be readily available to you through a mobile app or our web-based interface, calls.admen.com.

90% of customers expect immediate responses from Customer Support

Benefits of Call Tracking:

  • Boosts in sales
  • Saves time and money
  • Collaboration across your organization
  • Allows patients to book appointments automatically
  • Elimination of missed calls
  • Ability to reach new audiences
  • Increases customer satisfaction
  • Bulk messages sent quickly
  • Enables you to respond to leads in seconds
  • Automated confirmation texts to patient and provider
  • Automated follow-up emails
Call Transcription & Lead Scoring

Call Transcription & Lead Scoring

Every voice message that your business receives will be transcribed into text using our call transcription service. Information including lead name, phone number, and the transcribed message is readily available to you via an accessible and convenient format. Adem also offers automated lead scoring to clients, whereby each lead is scored based on their perceived value to the company. This scoring service allows you to categorize potential customers based on quality as well as see the value of each phone call.

Text Message Communication

Text Message Communication

Text messaging is among the most popular communication methods today, making it a critical marketing tool. Response rates to text messages are optimal as compared to emails with identical content. Admen's call tracking services provide tracking of text message communications in addition to voice calls.

“Click-to-call” Forms

“Click-to-call” Forms

A substantial percentage of webpage traffic comes from smartphones, resulting in the frequent use of a click-to-call option. If a visitor uses click-to-call to phone your business, our call tracking service will obtain information on the caller. All relevant data, including the click-to-call ad source, can be easily visualized and used to enhance your marketing strategy.

Live Chat

Live Chat

The inability to get an immediate answer to a concern can discourage some consumers from completing a transaction or taking action. Live chat provides clients with a quick response while still giving them a personalized experience. This real-time customer service method allows your support team to efficiently address potential lead objections from virtually anywhere. Staff can also multi-task by assisting numerous clients at once, boosting productivity.

Our Process

How online Call Tracking works

Assign Phone Numbers

Each online marketing campaign is assigned a unique customer call tracking number, allowing us to track how each caller came to your business.

Receive calls

The customer call tracking numbers are forwarded directly to your business phone number. Your staff members answer each phone call within your practice.

Record Calls

Admen logs and records all calling activity automatically. All names, numbers, campaign sources, and any additional information is collected then organized into a convenient interface.

Track Calls

All incoming phone calls are logged within your website's analytics reports, ensuring that we can identify precisely how each caller discovered your website.

Ask us anything

Do I really need a call tracking service?

If you have considered call tracking, you've likely already determined that your prospective clients prefer the phone to other communication forms. Tracking these existing calls can help you keep the phones ringing with new leads, which you'll want, as phone leads are over 10 times more likely to become customers than online prospects.

What problem does call tracking solve?

Call tracking solves numerous problems, the biggest being how to allocate your marketing budget. Through Admen's call tracking service, each call's source is identified, showing you which marketing campaign motivated the potential client to call. This data can allow you to spend your funds more efficiently and boost ROI. Our call tracking software aids in eliminating missed calls provides automated messages, determines which leads to pursue (via lead scoring), among additional valuable features.

How can I access call tracking data?

Your proprietary call tracking data is available for you to view online at your convenience. Access this information at any time, either by visiting calls.admen.com or via our mobile app.

How can a call tracking system help me make more informed business decisions?

Understanding where calls are coming from can allow you to get the most out of your efforts. Perhaps you wonder which search engine your customers used or whether they discovered you through an email marketing or social media campaign. Using our call tracking data, you can reallocate your marketing funds based on which ad campaign is bringing in a higher percentage of your leads. Knowing more about your callers has benefits as well. Demographic statistics and lead scoring can give you additional insight into your leads and how to connect with them. Elevate your user's experience by analyzing call tracking data.

Is call tracking worth my money?

A call tracking service plan is a worthwhile investment considering the many benefits, most importantly, your ability to generate positive ROI. With Admen's help, you can use your resources as efficiently as possible, saving both time and money. Enjoy the additional benefits of leads generation and successfully converted prospects through advanced call tracking software.